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I am behind 6 months on mortgage due to divorce and resulting loss of household income. Step Forward Michigan states that my divorce/loss of income is not a sufficient hardship because ex is on mortgage.

Ex's unemployment is not a sufficient hardship because he does not live in the home. They have told me to add ex-husband to online application however when I try I get an error message stating that I have a pending application already.

When documents are requested and I send them in I just get another message requesting more documents. It seems I am just running in circles and they really do not want to help.

Reason of review: Poor customer service.

Preferred solution: Deliver product or service ordered.

Location: Michigan, United States

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