Step Forward Michigan Reviews | stepforwardmichigan.org @ PissedConsumer

Anonymous

Guest-1712654

Read the terms you agree to and send in the documents they ask for.

Nov 20, 2019

I did everything they asked and I got approved in less than 30 days!!!! I am over the moon!!! I was not aware this was a loan program, but I do see now that on their website it explains the terms of the loan (no payments, and forgivable) Either way I can live in my home for another 10-20 years and I have no worries!!! They paid over $20,000 to catch me up!! One thing you have to understand is that this is NOT a low income program and you actually have to show you make enough income to make your future mortgage payments! I will be recommending this company to everyone who needs help! Thank you so much to Jessica and Brianna and Connie and Raul!!!

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1 comment

Guest-1779932

Nov 20, 2019

Do they make future payments?

Helpful

ElaborateUguisu

Oakley, Michigan

Brianna and her refusal to do her job

Jul 25, 2019

1.0

This woman, you would think everythjing was directly from her pocket. You give them every bit of i nformantion they ask for, then they still want more. i you get this person as a case worker you may as well start packing because she will not do her job to even get your sale delayed.

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Cons:

Asking for the same information

Reason of review:

Poor customer service

2 comments

Guest-1779928

Nov 20, 2019

I had the exact opposite experience with the same advisor. Brianna helped me save my hope from a Sheriff Sale.

She told me what documents were missing from my application and I sent them in like I was supposed to. She got my sale postponed within a week and I got approved a couple weeks later. People just don't read the terms and conditions or any of the information on the SFM website before they apply and then get all mad when they aren't approved.

Not everyone is entitled for the assistance and they state that clearly on the website and in the application. I recommended this program to a co-worker who worked with Nicole and they also were approved.

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Stephen E Inu

Escanaba, Michigan

We got in mail about foreclose our home in court date

Dec 22, 2018

3.0

We got mail from delta treasuer that about foreclose our home in court date we need help badly

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Anonymous

Guest-1374659

Southfield, Michigan

They saved my home and my life.

Oct 06, 2018

I was in severe debt and was behind on my property taxes. If it was not for this program I would have been homeless. This is a much needed program in these hard times. I cant see why anyone would have anything bad to say about this organization. They were quick and efficient. Provided that you have your paperwork right you are golden. Be sure to turn the paperwork within the given time period and answer questions completely and honestly. This program would like me to write a hundred words but I don't have any thing else to say. Other than great job Step Forward Michigan.

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3 comments

Guest-1576970

Oct 09, 2018

How is this a welfare program you disrespectful fool. You have to pay off the full amount, its a loan that will convert to being paid off if you live in the home for 5 years.

If you keep your home just calculate the tax paid each year and the stability it give a family and the community, you are actually keeping people off welfare. Working people that lose income due to injury, job loss and other hardships are getting the benefit, they are people that helped fund the welfare system their whole life.

We quickly forget about The Wall Street Bail Out, 713 Billion with no payback or accountability, I wonder if you called the welfare handouts as well. Stop picking on the working class that fall into hardship, they might be paying for one of your family members that need to rely on the government one day.

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Anonymous

Guest-1276740

Good experience - They saved my home. I am forever greatful

Jun 10, 2018

The process was a bit complex. You have to dig up old mortgage paperwork, submit a hardship letter and get the application notarized.

The process is designed to *** out people who are not going to be successful at catching up with their mortgages and should have never become home owners in the first place. I qualified to have all of the arrears paid and half of my mortgage paid for a year. Now 5 years later I am back on my feet, my credit score is better than average and I can put part of my salary into retirement savings.

In a couple of months I will reach the point where my step forward loan will be 100% forgiven. The program worked for me, it saved my house.

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Reason of review:

Good quality

1 comment

Guest-1521957

Jul 19, 2018

What type of documentation did you have to submit to prove hardship?

Helpful

Jon H Fpy

Detroit, Michigan

Life changing

Apr 02, 2018

5.0

I tried to apply on my own and had similar results, a constant steady stream of requests for more and more information needed to process my loan. After 6 months I was eventually rejected... The next step was to get help from an expert listed on the Step Forward FAQ (in my case it was Home Repair Services). The person I worked with was extremely knowledgeable and helpful. They first explained what options were available to me based on a questionnaire. Next they had me gather proof that showed I was a good candidate for applying for the Step Forward program. Once they had all that information and felt confident it would be approved, they submitted the application and supporting documentation to Step Forward. It took 60 days before I received a contract that needed to be notarized and mailed back to Step Forward. Within 2 weeks of sending that back, help arrived. I am so grateful to the people at Home Repair Services, Step Forward, and Kent County Treasure offices. They have given me a new chance at keeping my home without the constant fear of being kicked out and living on the streets. Please let someone at one of the recommended help centers assist you and everything will be fine.

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Pros:

Very grateful

Reason of review:

Good customer service

Anonymous

Guest-1153101

Land Contracts not allowed

Dec 21, 2017

1.8

I was working with this step forward the Presque Isle County Treasurer gave me the info I was so excited at first. I could never seem to provide enough information.

I would send the papers they asked for. I send a copy of my land contract and then they ask if all payments are current. I provided proof. Then she asked for a Deed.

You don't get a deed until your mortgage is paid. Also you cant file a deed at court house unless all taxes are paid. So a catch 22 situation here. I asked to speak to a supervisor and she gave the number I just called so no supervisor available.

This is a horrible program with no help to the people. Shanon Merchant 1:22 PM (22 hours ago) to Nicole what information can I get you that would help please Shanon Merchant 11:15 AM (14 minutes ago) to StepForward I would like a review of my case I supplied everything Nicole asked for no one ever said land contract were not allowed until I was all done. you can not record a deed until all taxes are paid in full. So this is a real problem for people like me is there anything else that can be done.

Please Thank You Shannon Merchant 989-306-**** ---------- Forwarded message ---------- From: Shanon Merchant Date: Wed, Dec 20, 2017 at 1:22 PM Subject: Re: Step Forward Michigan - 149167 To: "Calabrese, Nicole (MSHDA-Contractor)" what information can I get you that would help please On Wed, Dec 20, 2017 at 12:07 PM, Calabrese, Nicole (MSHDA-Contractor) wrote: Shannon, As a requirement of this program we need proof that you are on title to the property, and the deed would show this information. Unfortunately without this proof we cannot deem you eligible to receive assistance with this program. I will have to decline your application at this time, and will be sending out a decline letter. I encourage you to reach out to a housing counselor in your area as they may have other options that may be able to help you in your situation.

Thank you, Nicole Calabrese Advisor, Step Forward Michigan Michigan Homeowner Assistance Nonprofit Housing Corporation (MHA) In collaboration with the Michigan State Housing Development Authority (MSHDA) ● Customer Service 866.946.7432 ● Fax 517.636.6170 For information about Michigan’s Help For Hardest Hit Program, visit www.stepforwardmichigan.org From: Shanon Merchant [mailto:merchant49765@***.com] Sent: Wednesday, December 20, 2017 11:23 AM To: Calabrese, Nicole (MSHDA-Contractor) Subject: Re: Step Forward Michigan - 149167 I just faxed you a copy of land contract. You don't get a deed until land contract is paid in full Thanks Shannon On Dec 20, 2017 10:44 AM, "Calabrese, Nicole (MSHDA-Contractor)" wrote: Shannon, Could you please submit a copy of the recorded Deed showing that you are on title to the property. I mistakenly forgot to ask for this last time I sent you an email. We need this document in order to further review your application.

If you have any questions, please feel free to contact us at 866-946-****. Thank you, Nicole Calabrese Advisor, Step Forward Michigan Michigan Homeowner Assistance Nonprofit Housing Corporation (MHA) In collaboration with the Michigan State Housing Development Authority (MSHDA) ● Customer Service 866.946.7432 ● Fax 517.636.6170 For information about Michigan’s Help For Hardest Hit Program, visit www.stepforwardmichigan.org

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Reason of review:

Not as described/ advertised

Preferred solution: Deliver product or service ordered

Anonymous

Guest-1216057

Worst experience ever do not deal with them

Mar 21, 2018

They're waiting for my deed had all my paperwork done when I got the deed to them they told me I had to start all over again they change my worker worst ever people working there my name is William Robertson do not waste your time with these people I had a good lady and they changed it to a girl named Brianna uneducated people

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Reason of review:

Poor customer service

Anonymous

Guest-1135235

Detroit, Michigan

Hardest hit homeowners

Nov 21, 2017

they have put a lean on my house. I would like to know why that they did that for.

I do not know what to think now. Why Why!!!!!!!!!!! Why would the state do that kind of thing?????????????????????????????? I just do not understand the state.........

Why would they want to do this kind of I do not have a lot of money When I went through the program I was not told that detail that you had to pay our great state of Mich. back I am so very very very very upset. Also, why do you have to have 100 (hundred) words.

They are there to help people out all they did is hurt me and my dear sweet family, why oh why do they do this kind of thing to people who are disabled. God only no's why

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Loss:

$14000

Pros:

Have put a lean on my house

Cons:

Put a lean on my house

Reason of review:

Damaged or defective

2 comments

Guest-1449783

Mar 21, 2018

I'm glad I read this, they sending me up the Creek, just asking them for help

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Zanyah Yma

Waste of Time!

Jul 14, 2017

1.0

I have been haggling with this agency for nearly a month now. Whatever documents I send seem to never be the right ones. They seem to ask all over again for things I've sent already, or they seem to have not read the ones I've sent, or they seem to have lost them. Every time I think they have what they need, they ask for something different. They seem to be indifferent, incompetent and disorganized. I'm not ***. I have three college degrees and speak a little of four other languages, three of them in other alphabets. Even considering the fact that I've worked in public accounting for ten years and business for twenty five years, I don't think I've ever worked with any agency of any kind that's more frustrating and stressful than they are. It's easier dealing with the IRS than this organization. The're now asking me to prove my income went down 20%! In order to do that I would have to send them five years of tax returns! They are among the most useless and incompetent people I've ever met!

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Reason of review:

Poor customer service

Anonymous

Guest-1070300

Initially nice person then 2 rude /short people and did not explain things well.

Jul 05, 2017

1.0

Told me their was no diect corelation between the inability to pay mortgage and being unemployed. So having 90 days of cash to pay mortgage then running out of money doesnt qualify me. Leaving the money in the bank but under 10,000 cash and not paying the mortgage does qualify me. What the *@#% are you talking about so being as responsible as oine could be hurts me are you kidding me. Said i would have been better off not paying the mortgage at all from the minute i became unemployed. Unbelieveable. Keeping the cash in the bank dont pay mortgage was the recommendation. i dont understand and the person on the other end was rude and not helpful. instead of looking for a way to disqualify me they should be looking for a way to help you. Step forward was a step backward and a month of wasted time. Still looking for an answer on who could possibly benifit from this program alot of rules open for interpretation is what i heard and they could not tell me how i or anyone could get qualified. Good luck!

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Loss:

$6000

Pros:

First person was helpful and happy person

Reason of review:

didnt explain well

Preferred solution: give explanation of how anyone could benefit from program.

1 comment

Guest-1361169

Aug 17, 2017

I disagree with both negative reviews. I do not have four degrees nor do I speak any other language other than English.

I had no problems navigating thru the paper work. I found Step Forward Michigan to be extremely helpful and very pleasant to deal with. The whole process took me about one month from start to finish to complete and receive a decision.

This is a great organization, you just have to furnish what is asked of you. Not too difficult!

Anonymous

Guest-1059162

Turned down

Jun 10, 2017

Will not help because the hardship had to be a one time expense that equaled a mortgsge payment. Hardship letter described the series if events in a one month time period that caused us to miss one payment. Eventhough we told them whst month we missed, the insisted on information for prior month, stating it was the month we missed a payment. One of the events was a large water bill that was two thirds of mortgage payment, but that was in itself was not enough they said. We had additional family members in our house causing hill yo be high, they slsi brought in bedbugs which cost us money to exterminate. They have sonce moved out so we are in better position financially just wanted help to catch up. Wete tolf none of these things was a hardship. Step Forward Michigan is a rio off. All we wanted was for less than $800 in mortgafe payment to be made so we coukd get back on track. Thanks gor nothing.

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Reason of review:

Poor customer service

Anonymous

Guest-979319

Short Review on December&nbs-05:00;24,&nbs-05:00;2016

Dec 24, 2016

5.0

They really helped me out!!

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Anonymous

Guest-875283

Clementon, New Jersey

This program is a "vote getting" for Democratic politicians

Jul 01, 2016

I was turned down for tax assistance because "my income did not decline", though declining income is not on their "quick checklist" that tells you whether or not you will qualify before you dive into this pit of wasted hours of paperwork. My income did go from $4000 the previous year to a whopping $6000 per year, but I wish I would have been told not to bother applying in the first place. More importantly the Stepforward rep did tell me that someone who had an income of $60,000 last year, but now makes $40,000 would qualify because they had a reduction in income. If you are making $40,000 or $60,000, you should not be behind in your taxes. I was also told that non-cash assets are not counted. That means you can have two new cars and a 35 foot boat and still qualify for help. WTF! The hardest hit are people with little or no income, not people who have hard assets they can sell to get themselves straight.

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Cristel Suk

Macomb, Michigan

STEP FORWARD OF MICHIGAN IS A GOVERNMENT & BANKING SCAM!!!

Nov 19, 2015

1.0

I have applied to Step Forward three (3) times. Each time I was denied. Of course, the first time it was "need more paper work"; second time CitiMortgage was the one to purposely not pass on the information to Step Forward within the five (5) day limit, it took them forty-two (42) days which of course, was pass the deadline to review the loan. I had to hire an attorney who obviously knew someone at either Step Forward OR CitiMortgage and they turned my mortgage into a 40 year mortgage, added on the past due amount which brought my mortgage up to approximately $1,800.00, when I originally paid $1,200! Then they sold my mortgage to Green Tree Servicing, who then sold it to Ditech. I am not going to give them the satisfaction of giving up on this, but get hold of a representative in Washington and newspaper reporters to open up this SCAM to show that our government will not help with our mortgage even after they funded the banks to help the homeowners!

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Loss:

$100000

Reason of review:

Every thing is bad in this government run program...as usual!

Preferred solution: Deliver product or service ordered

1 comment

Guest-1226795

Oct 14, 2016

Horrible program. I lost my job and applied for asdistance.

I was never told my mortgage company never provided documents they needed until my application was rejected.

Helpful

Anonymous

Guest-726316

Glen Burnie, Maryland

Review in Loans and Mortgages category from Glen Burnie, Maryland

Oct 30, 2015

1.0

My experience with Step Forward Michigan has been a 3 year process of non productivity. In fact a former employee of Step Forward who now works for Oakland County was kind enough to tell me the truth about how applications are processed and declined based on the moods of the representatives at Step Forward. In addition, they do not really help those that need help which is the sole purpose of the program. The criteria which is supposedly set by federal guidelines cater to individuals who don't really need help but, could get help if a representative happens to be in a good mood. My application was declined 4 times in a three year period. I make timely payments on my taxes and will continue to do so until a legitimate form of tax assistance becomes available. Sorry to discourage those who really need tax help. However, the representatives at Step Forward are nothing more that a group of misleading, mishandling, rude, unprofessional, and unaccomodating disgrace to The State of Michigan.

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Reason of review:

Bad quality

Contact Information

Website:

www.stepforwardmichigan.org

Mailing Address:

111 S. Capitol Ave.

Lansing, Michigan 48909-8132

United States

Phone:

(866) 946-7432

Contact Step Forward Michigan Customer Service

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Step Forward Michigan

Step Forward Michigan Overview

Top Step Forward Michigan Reviews

"Life changing"

"Brianna and her refusal to do her job"

Read the terms you agree to and send in the documents they ask for.

Brianna and her refusal to do her job

We got in mail about foreclose our home in court date

They saved my home and my life.

Good experience - They saved my home. I am forever greatful

Life changing

Land Contracts not allowed

Worst experience ever do not deal with them

Hardest hit homeowners

Waste of Time!

Initially nice person then 2 rude /short people and did not explain things well.

Turned down

Short Review on December&nbs-05:00;24,&nbs-05:00;2016

This program is a "vote getting" for Democratic politicians

STEP FORWARD OF MICHIGAN IS A GOVERNMENT & BANKING SCAM!!!

Review in Loans and Mortgages category from Glen Burnie, Maryland

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